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Paramount Services has been named Supplier of the Year at Westpac New Zealand’s inaugural Supplier Awards 2025, a milestone that celebrates nearly a decade of partnership and a shared commitment to people, quality, and long-term sustainability.
The award recognises the way Paramount supports Westpac across its national property portfolio, from retail branches through to corporate offices, with cleaning and facilities services grounded in care for both people and places.
A partnership built on trust since 2016
Paramount’s relationship with Westpac began in 2016 and has grown into a nationwide partnership covering the full Westpac portfolio across Aotearoa. Over that time, the Paramount team has worked closely with the Westpac Property Team to create cleaning and facilities solutions tailored to the unique requirements of banking environments, from high-traffic retail spaces to secure corporate sites.
The focus has always been simple: safe, hygienic spaces for customers and staff, delivered in a way that respects people, property, and the environment. Regular communication, on-the-ground feedback loops, and a strong alignment around values have helped the partnership grow from a service contract into a genuine long-term relationship.
Recognising service that puts people first
For Paramount, the Supplier of the Year trophy is much more than a piece of silverware. It represents recognition for the people who open and close Westpac sites each day, who work after hours, and who often finish their shifts long after the last customer has left.
The award highlights:
- Consistent, high-quality cleaning and hygiene standards across a large, complex property portfolio
- Strong alignment with Westpac’s values and expectations around safety, service, and sustainability
- The contribution of Paramount’s franchise owners and frontline teams, who bring local knowledge and pride to each site they look after
Paramount’s people-first philosophy sits at the heart of this result. The company has always placed a strong emphasis on supporting franchise owners and their staff, knowing that engaged and well-supported teams deliver better outcomes for clients.
From family business to national provider
Paramount Services began in 1979 as a small family cleaning business founded by Suzanne and Galvin Bartlett, servicing a handful of commercial sites in central Auckland. Over the decades, it has grown into a nationwide commercial cleaning and facility services provider, with a head office team and more than 200 franchise business owners who employ a further 1,000 people across New Zealand.
Today, Paramount serves thousands of clients around the country, including banks, schools, government agencies, commercial offices, industrial and food processing facilities, and retail and entertainment venues.
Paramount’s franchise model combines national systems and support with local ownership. Franchisees live and work in the communities they serve, which helps create strong long-term relationships with clients and a sense of responsibility for every site they look after.
Award-winning performance over many years
The Westpac Supplier Awards recognition adds to a long history of success for Paramount in national franchise awards. Paramount has been a multiple award-winner over many years, including Supreme Franchise System titles and major category wins for Business to Business and Business Services.
Recent honours include recognition for business-to-business performance and sustainability, reflecting Paramount’s focus on both commercial performance and responsible business practices.
This long track record shows that the Supplier of the Year award is not a one-off moment, but part of a consistent pattern of performance, innovation, and sector leadership in commercial cleaning and franchising.
Sustainability at the centre of service
Sustainability has become a core expectation for large organisations like Westpac, and Paramount has worked steadily over many years to build credible environmental credentials into its service model.
Paramount holds independent environmental certification, reflecting robust systems for managing and reducing its environmental impact. The company’s own Paramount Care range of cleaning products carries trusted eco-label approval, giving clients confidence that cleaning programmes support both hygiene standards and environmental goals.
Efforts to reduce waste, use smarter chemicals, and improve energy efficiency across operations fit naturally with Westpac’s broader sustainability focus. This alignment has been an important part of the relationship and an added benefit for the bank’s customers, staff, and communities.
Keeping Westpac sites running smoothly
Behind every branch opening on time, every meeting room ready for the next presentation, and every back-office corridor that simply “just works”, there is a team of cleaning and maintenance professionals.
Across Westpac’s network, Paramount provides:
- Daily and periodic cleaning services tailored to each site
- Specialist hygiene services and office equipment sanitising where required
- Support for property maintenance, including general upkeep and repairs through its wider service offering
The work is often unseen, yet it plays a direct role in protecting health, strengthening brand reputation, and supporting a positive experience for staff and customers.
A shared win for the Paramount team
Paramount is clear that this Supplier of the Year recognition belongs to its people. From franchise owners and supervisors, through to cleaners, operations managers, and support staff, every person in the network has contributed to the service Westpac experiences day in, day out.
The award is dedicated to Paramount’s frontline professionals who clean Westpac branches and offices, often late at night or early in the morning, in all weather and across a wide range of sites. Their work keeps locations safe, tidy, and welcoming, and this trophy reflects that commitment.
To the Westpac Property Team, Paramount extends sincere thanks for their trust, partnership, and belief in a people-first approach over many years. The award symbolises shared values: that people come first, that relationships matter, and that long-term collaboration delivers the best outcomes for customers and communities.
Looking ahead
With the inaugural Westpac Supplier Awards setting a new benchmark for supplier recognition, Paramount sees this honour as both a celebration and a responsibility. The focus now is on continuing to strengthen the partnership, supporting Westpac’s own goals, and keeping sites across the country clean, safe, and ready for the future.
For Paramount’s team, the message is simple: this is your award. Today, the trophy shines – and so do you.
